Equip Managers To Coach, Develop & Lead High Performance Teams

...All In Under 30 Days

Conversational Management™ gives people leaders uniquely effective tools for communication and collaboration. By bringing coaching principles alongside proven management practices, we help managers, supervisors and team leaders move from 'command and control' to 'develop and empower'. 

Which *factually* results in higher productivity, more profits, better retention, less turnover...not to mention a culture of trust, loyalty, accountability and resourcefulness. Yes...it really does all that and we've got the case studies to prove it.

A Program That Helps Managers Move 

From Directing...To Connecting

The Core Skills Great People Leaders Need

We equip people leaders with four core skills (processes) that they will use to coach, develop and lead their teams. It gives them an inter-related toolbox for communication and collaboration they will use day and in day out; increasing engagement and performance across the board. 

Ongoing Support For Long Term Success

A unique feature of Conversational Management is the lengths to which we go to truly support participants; giving them 10 months of ongoing support to practice and integrate the skills they acquire. And we provide supplementary online training through a Learning Management System.

And A Suite Of Tools To Measure Progress

More and more, organizations are requiring data and analysis tools that support (and track) their development efforts. That's why we *include* a suite of diagnostic and analysis tools we provide at no additional cost. So whether you want us to use your data, or gather it for you; we'll help you track and document program KPIs.


At the core of Conversational Management is the mindset and skill set to coach people...which includes three components:

  • Open-Ended Questioning
  • Reflective Listening
  • Creating Closure

Through an immersive, practice based learning experience, after participants complete CM1, they are equipped to begin coaching those they lead / manage"
NOTE: Once participants have successfully completed CM1, they will have access to the ongoing (coaching) practicum sessions which will become available for them in the online portal.


If CM1 is about asking, listening and exploring...CM2 is about collaboratively establishing outcomes and action plans.

We give participants a specific structure for doing that called “IMR” Goal Setting, which empowers team members to make choices and take action that will lead to the achieving the objectives they’ve established.

It closes the loop of coaching conversations by providing a structure that turns newfound insights into action plans...for both their contribution to the organization and their professional development.


Now that goals and action plans have been established, managers need a structure to provide both positive and corrective feedback...in a way that is respectful and productive and serves as a way to develop and grow the people they lead.

CM3 does that very specifically through two different frameworks for each; both focusing on timing and technique. And because corrective feedback can sometimes be difficult, we equip managers with a 6 step process to clearly communicate not only what needs to be corrected, but a structure for collaborating on how.


CM4 is all about the daily practices and behaviors that lead to and support long term employee engagement. There are 15 in total within 4 main categories:

  • Foundational Practices
  • Performance Practices
  • Collaboration Practices
  • Growth Practices

In addition, CM4 includes a unique ‘workstyle behavioral assessment’ that gives managers a clear picture of what their natural work style is so they can have additional clarity on their strengths and weaknesses as they operate day to day.


Program Is Delivered Live By Certified Facilitator (via Zoom)

Includes Physical Course Materials (Shipped to Participants)

90 Min Sessions Per Module (2-3 Per Week)

Supplemental Training Included (via LMS)


Week 1 Schedule
  • Tuesday - February 2 | 10:00am - 11:30pm EST
  • Thursday - February 4  | 10:00am - 11:30pm EST
  • Friday - February 5 | 10:00am - 11:30pm EST
Week 2 Schedule
  • Tuesday - February 9 | 10:00am - 11:30pm EST
  • Thursday - February 11  | 10:00am - 11:30pm EST
Week 3 Schedule
  • Tuesday - February 16 | 10:00am - 11:30pm EST
  • Thursday - February 18  | 10:00am - 11:30pm EST
Week 4 Schedule
  • Tuesday - February 23 | 10:00am - 11:30pm EST
  • Thursday - February 25  | 10:00am - 11:30pm EST

"The beauty of Conversational Management is its simplicity. Asking questions and listening is at the heart of this model. We all know how to ask questions, so we start off with the ability to be successful. As you apply and practice the skills, you learn how truly powerful questions and listening can be and you begin to understand the value of talking less and listening more . . . from Day 1 of the program."

Toni Freeland
Director of Learning & Development; Wolverine World Wide, Inc.
Can I Enroll Multiple People?

Absolutely - just select the number of seats you need for everyone you'd like to sign up (qty selector is in form below). Anytime we receive an enrollment for more than 1 person, we will immediately reach out and get everyone's name and email address so we can get them into our system and setup as attendee.

How Do I Pay?

We will typically provide you an invoice you can pay online (via CC or Bank Draft). But we're happy to invoice with terms or take CC info over the phone if you'd prefer.

Once you submit the registration request, we'll follow-up on payment details and coordinate with you on whatever your preferred method of payment is. 

How Do People Get The Program Materials?

Great Question! For groups of participants (from one company), we will typically ship materials to their headquarters where they can distribute internally. If for just one individual, we will ship the program materials directly to their address.

NOTE: We follow-up will ALL enrollments to confirm shipping logistics and confirm all necessary addresses.

I Have A Different Question, How Do I Contact You?

We'd love to hear from you:
1. You can call us: ‪(616) 209-9050‬
2. You can email our support team: support@conversationalmanagement.com

Request Registration For Program:


‪(616) 209-9050‬

Full Name
Company Name
Number Of Participants*
Please fill all the required fields!
Please accept terms and conditions to proceed
Please wait